Payment and Refund Policy

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Refund and Subscription Policy

Catchysystem Technologies

At Catchysystem Technologies, we are committed to delivering high-quality digital solutions and services. This policy outlines the terms related to digital product purchases, subscriptions, cancellations, and refunds.

1. Refund Eligibility for Digital Services

We offer limited refunds under the following conditions:

  • Technical issues prevent access or functionality, and our support team is unable to resolve the issue.
  • Incorrect or duplicate billing.
  • Refund request submitted within 7 days of the transaction date.

Note: Refunds are not applicable for:

  • Change of mind after purchase
  • Unused licenses or subscriptions
  • Customized software or one-time setup services
  • Late cancellation after the billing cycle starts

2. How to Request a Refund

To request a refund, please email:

Include the following:

  • Your order ID or invoice number
  • A brief description of the issue
  • Any supporting screenshots or error messages

Our team will review your request and respond within 3–5 business days.

3. Subscription Terms

  • Billing: Recurs automatically based on your plan (monthly/quarterly/annually).
  • Cancellation: Cancel anytime via your dashboard or by contacting support.
  • Notice: Must cancel at least 3 days before the next billing cycle.
  • Refunds: No partial refunds after the billing date.

4. Free Trials & Promotions

  • Free trials are automatically converted to paid plans unless canceled before expiration.
  • Promotional prices are valid only for the stated period and revert to standard rates after.

5. Failed Payments & Account Suspension

In case of failed payments:

  • You’ll receive a prompt to update payment details.
  • Non-payment may result in temporary service suspension.

6. Need Help?

Contact our support team for any assistance with subscriptions or refunds: